Musopia Support Team
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Activity overview
Latest activity by Musopia Support Team-
Musopia Support Team created an article,
Does the app support baritone ukulele?
Yes. The app supports baritone ukulele.You can switch from standard ukulele mode to baritone mode in the tuner settings. Once baritone mode is enabled, the app will automatically switch to baritone...
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Musopia Support Team created an article,
Cancellations & Refunds
How do I cancel my subscription?To stop your subscription from renewing, just cancel auto-renewal at least 24 hours before your current period ends. This way, you won't be charged for the next peri...
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Musopia Support Team created an article,
My account shows a different/unfamiliar email?
You’re most likely signed in using Sign in with Apple or Google instead of an email login.When you use Sign in with Apple or Google, it may create a private relay email address for your account. Th...
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Musopia Support Team created an article,
How do I cancel the auto-renew of my Kala Ukulele subscription or 7-day trial?
Important: When you uninstall the app or delete your account, your subscription won't cancel. If you are canceling a 7-day trial, please do so at least 24 hours before it ends to avoid being charge...
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Musopia Support Team created an article,
Having Trouble Loading the App? Try These Fixes
App Stuck on Loading Screen – How to Fix It Sorry that you might be experiencing issues with the app not loading properly. Here are a few steps you can try to resolve the issue: 1. Reinstall the ap...
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Musopia Support Team created an article,
Can I use the app in landscape mode?
No, the app is currently designed to be used in portrait mode only. This layout provides the best experience for navigating lessons, interacting with features, and following along with exercises. W...
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Musopia Support Team created an article,
What is taught in each module?
Module 1: Know your notes. Learn and memorise the notes on the fretboard, especially on the E and A strings. In later modules, we’ll be using these notes to find movable chords all over the fretboa...
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Musopia Support Team created an article,
Where do I begin with the lessons in the app?
It depends on your ability. The app is designed to take you from day 1 of music theory all the way to mastery, but we understand that some people may already have some base knowledge. If you’re com...
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Musopia Support Team created an article,
I don’t own/play guitar yet, can I still use the app and learn from it?
You can definitely get some use out of the app even if you’re just starting out, but to get the most out of it, we recommend reaching Grade 2 on the Justin Guitar Lessons & Songs App first. This wi...
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Musopia Support Team created an article,
My account has been charged twice, how do I fix this?
If you have been double-charged, please send us a message directly through the app with screenshots of the receipts attached and we will advise you on how to receive a refund for one of these payme...