App Stuck on Loading Screen – How to Fix It
Sorry that you might be experiencing issues with the app not loading properly. Here are a few steps you can try to resolve the issue:
1. Reinstall the app
Uninstall and then reinstall the app from the App Store or Google Play. This often helps fix temporary loading problems.
2. Check your internet connection
A slow or unstable internet connection may prevent the app from loading. Try restarting your Wi-Fi router or switching to a different network (for example, mobile data).
3. Wait and observe
Does the app load after being left open for about 10 minutes, or does it never load at all? This information can help us diagnose the issue.
If the issue persists, please contact our Customer Support Team with the following details to help us investigate further:
Where are you based?
Have you already tried uninstalling and reinstalling the app?
What is your internet speed? Have you tried a different internet connection (such as mobile data or another Wi-Fi network)? Who is your internet service provider?
Does the app eventually load if left open for 10 minutes or more?
Providing these details will help us identify what’s causing the loading issue and find the best solution for you.