How do I cancel the auto-renew of my subscription or 7-day trial?

Important: 

When you uninstall the app or delete your account, your subscription won't cancel. 

If you are canceling a 7-day trial, please do so at least 24 hours before it ends to avoid being charged.

Cancel through the Account page in the app

1. Open the app and tap the menu (☰) icon in the top corner  
2. Go to Account 
3. Click 'Tap Here' to manage your subscription
4. Follow the on-screen instructions to complete the cancellation. 

• a. You can manage your plan in the Customer Center after tapping “Tap Here” in the app, if you purchased your subscription via the App Store, Google Play, or RevenueCat, 
• b. Tapping “Tap Here” will open our secure web portal, if you purchased your subscription on justinguitarapp.com using Stripe. Please log in with your app account details to manage your subscription.

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There are four different ways to purchase a subscription. Please scroll to the section that matches how you purchased yours.

a. App Store, Google Play, or RevenueCat purchases

If you purchased your subscription via the App Store, Google Play, or RevenueCat, you can manage your plan in the Customer Center after tapping “Tap Here” in the app.

b. Website Subscriptions

If the web portal does not appear on the Account page in the app, you can manage your subscription using a web browser.

1. Log in to your account at https://justinguitarapp.com 
2. Scroll down to the section for managing your account and subscription
3. Click the red “Cancel plan” button

Alternatively:
You can access the Stripe portal using the link included in your original receipt email from Musopia. If you can’t find that email, please use the link below:

https://billing.stripe.com/p/login/8wM7uvbC86lgfcY288 

Enter your email address. If an active subscription exists, Stripe will email you a secure link that allows you to manage your subscription, update payment details, and more.

c. App Store/iOS Subscriptions  

1. Open the Settings app on your iOS device. 
2. Tap your name. 
3. Tap Subscriptions. 
4. Tap the Justin Guitar Lessons & Songs subscription. 
5. Tap Cancel Subscription. 

You may need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription has already been cancelled.

You can also find Apple’s official instructions
http://support.apple.com/kb/ht4098

d. Google Play Store/Android Subscriptions 

There is a great instructional video here to guide you: https://www.youtube.com/watch?v=-CdDhTZt0kc&t=29s&ab_channel=GoogleHelp

1. On your Android device, go to your subscriptions in Google Play. 
2. Select the subscription that you want to cancel. 
3. Tap Cancel subscription. 
4. Follow the instructions.

You can also find Google Play's official instructions
https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

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If you’re unable to cancel your subscription after following the steps above, please contact Musopia Support via the Send Feedback button in the Help & Support section of the app side menu. When contacting us, please include the following information:

• Account email
• Where the subscription was purchased

• A copy of the receipt

keywords: Cancel, Auto-renew, subscription