Musopia Support Team

If you have paid for the yearly subscription but would like to change to monthly, or if you have paid for a monthly subscription but would like to change to yearly, you can follow these steps to ch...

If your subscription was purchased through Apple (iOS), we're unable to issue a refund ourselves from Musopia as all payments are processed by Apple. Please follow Apple's refund instructions here:...

  To filter songs by chords, open the songs tab, click the search bar and the below screen will be shown to you. Click 'Filter by chords' and this will allow you to uncheck chords you do not want t...

Please note that you will need to be logged into an app account before inputting the gift card so that it links to the account.    If you do forget to log into an app account, please contact our su...

  The main benefit of having a Justin Guitar app account is that you can transfer from one device to another with ease, this means you can transfer from Android devices to iOS devices by simply log...

How you request a refund depends on where you bought your subscription. Follow the instructions for your payment method: 1. App Store (iOS)We can’t process refunds for iOS subscriptions. Apple hand...

You can give the app permission first to use the microphone so that the tuner works. Here is an instruction on how to allow access: https://musopia.zendesk.com/hc/en-us/articles/4413846902034  Then...

If you have paid for the yearly subscription but would like to change to monthly, or if you have paid for a monthly subscription but would like to change to yearly, you can follow these steps to ch...

The website and the app work with separate systems. The most significant difference between the app and the course website is the interactive format and the SONGS:   - For the app, Justin has hand...

By purchasing Paid Content, you agree to our Terms of Service. Subscriptions start right away and may renew automatically unless canceled before renewal.Refunds are usually not available, except wh...