My Kala app account was double-charged. How do I get refund?

You might have two accounts on one device and each has made a purchase, therefore you might have been double charged.

If you are using an iOS device, unfortunately, Musopia does not have the ability to process refunds since all purchases are processed through your app store. To request a refund through Apple, follow these steps below:

https://reportaproblem.apple.com/
Log in with your Apple ID
Find the app in your Purchases list
Click on Report a Problem
In the Choose Problem dropdown, select the option that most suits your case

If you are using an android device instead, please send us your in-app account email address via [e-mail] so we can look into the issue.

Keywords: Kala, Double, Charge, Refund, iOS, iPhone, iPad, Android, Google