How do I cancel the auto-renew of my Kala Ukulele subscription or 7-day trial?

Important: 

When you uninstall the app or delete your account, your subscription won't cancel. 

If you are canceling a 7-day trial, please do so at least 24 hours before it ends to avoid being charged.

1.  Cancel through the Account page in the app

If you paid via Apple, Google Play or RevenueCat in the app, you can mange your plan by going to the Customer Center in the app. 

1. Open the app and tap the menu (☰) icon in the top corner  
2. Go to Account 
3. Click 'Tap Here' to manage your subscription
4. Follow the on-screen instructions to complete the cancellation. 

 

2. Website Subscriptions

If you purchased via our website, you can mange your plan by going to our web portal:

1. Click HERE to log into our website kalaukueleapp.com
2. Scroll down to the Mange Subscription section 
3. Find and Toggle off the 'Continue Subscription' button

Once You cancel your plan, you will no longer be billed going forwards and you will be shown the images below.

It is worth noting that there are currently four different payment methods to purchase a subscription to the app, and you should scroll to the section that relates to your purchase. Please note that if you are looking to cancel the 7-day trial this should be done 24 hours in advance of the cut off to ensure you are not charged. 

Alternatively, you can follow these official instructions to cancel Apple or Google Play subscriptions:

3. App Store/iOS Subscriptions  

1. Open the Settings app on your device. 
2. Tap your name. 
3. Tap Subscriptions. 
4. Tap the Justin Guitar Lessons & Songs subscription. 
5. Tap Cancel Subscription. 

You may need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription has already been cancelled.

4. Google Play Store/Android Subscriptions 

There is a great instructional video here to guide you: https://www.youtube.com/watch?v=-CdDhTZt0kc&t=29s&ab_channel=GoogleHelp

Important: When you uninstall the app, your subscription won't cancel. 

1. On your Android device, go to your subscriptions in Google Play. 
2. Select the subscription that you want to cancel. 
3. Tap Cancel subscription. 
4. Follow the instructions.

If you are unable to cancel after following the above steps that relate to your subscription, please contact Musopia Support via [e-mail] and we will be more than happy to assist 😊

keywords: Cancel, Auto-renew, subscription